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General Terms & Conditions Information

This document states the terms and conditions of using this site. By using this site and submitting to an order, you are agreeing to the terms and conditions listed below. AMR Hair & Beauty Supplies Pty Ltd reserves the right to amend this site and the terms and conditions at any time.

By registering and placing an order with AMR, you give us permission to add your contact details to our database so we can send through correspondence that relates to ordering, invoicing, shipping and product reviews and ratings.

You may choose to restrict the collection or use of your personal information by doing the following:

You can look for the box to opt out of using your personal information for marketing purposes. You may change your mind at any time and contact us or select an available unsubscribe option.

    • All pricing is stated in Pounds Sterling (GBP) and include UK VAT at the applicable rate chargeable for that current time. The AMR website and store prices are subject to change without notice. The current price of each product is shown on the website at the time the order is placed. AMR reserves the right to amend the prices of any products in the event that a technical mishap significantly affects pricing or pricing mistakes due to human error.
    • AMR sells to both public and hair and beauty professionals. Some products are exclusively for trade only as stated by the manufacturer.

      If you are qualified, or in training, within the hair and beauty industry, you will need to register for a trade account before purchasing these products with supporting documentation. The account will be reviewed, and you will be notified if the account is approved or declined.

    • All warranties are supplied by the manufacturer and not that of AMR. These warranties are offered by the manufacturer, who specify the warranty periods and may vary for each product.

      AMR has no control over manufacturer warranty and repair periods and cannot advise what they will be. Therefore, AMR has no control as to the time frame. In saying that, AMR will do all that it can to ensure that it is handled as quickly as possible, updating you through the process. If the faulty item cannot be repaired, a replacement or refund will be offered.

      AMR cannot be held accountable when the faulty item is sent direct, or communications are made, from you to the manufacturer in the need of repair or a replacement.

    • Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund or exchange where goods are faulty and cannot be repaired, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.

      Please retain your original receipt as proof of purchase. All returns must be in original condition, unopened and unused (unless faulty). Returns must be made within 14 days of delivery, except when an item is faulty and covered by a warranty period.

      It is the customer’s responsibility to retrieve any items that AMR deem to be in unacceptable condition (unless faulty) or outside of the mentioned timeframe. AMR will not pay to return items in unacceptable condition. AMR takes no responsibility for lost items when sending returns, so we suggest that you send them via registered post and obtain proof of postage.

      Gift cards and promotional codes cannot be returned or exchanged and cannot be applied to exchanges. Once AMR receives your returned item and deems it to be in an acceptable condition (unless faulty), we will happily refund or exchange it. 

      All Clearance items are non-refundable, non-returnable or cannot be redeemed for credit purposes.

      Any public customer purchasing professional products, although we do not recommend using trade products without technical knowledge, please be aware that you are purchasing at your own risk. Results may vary to what is desired. AMR Hair & Beauty Supplies will not be held responsible and no refunds or credits will be given.

    • Online
      If you have selected the wrong colour or developer online and wish to return or exchange it, you need to notify AMR staff within 24 hours of receiving your parcel. They can be exchanged or refunded on the condition that the product is unopened. This policy is enforced to ensure product safety.

    • By using a promotional code, you agree to understanding the terms and conditions stated below. All promotional codes, offers and discounts advertised online are for online use only and are valid for the specified time frame only. All promotional codes are one time use only unless otherwise stated.

      All promotional one-time only codes must be used in their entirety in a single purchase. For promotions where one or more items are required to be purchased to receive a discount on a second item, the discount will be applied to the equal or lesser valued item.

      Promotions requiring a minimum order amount will not include charges for shipping and credits for gift cards in the overall order amount. AMR reserves the right to terminate or continue any promotions at its sole discretion. Promotional codes cannot be applied to shipping, for the purchase of eGift cards, GST or any other such duties.

      If you have reason to exchange or return an item where a promotional code was attached, the promotional code (if expired) cannot be reused for replacement or future orders. A credit/refund will be applied for the promotional price charged only.

      Promotional items are only valid while stocks last. AMR will not provide rain checks on items that have sold out.

      AMR cannot be held accountable when the faulty item is sent direct, or communications are made, from you to the manufacturer in the need of repair or a replacement.

      AMR reserves the right to refuse to honour third party websites offering promotional codes on AMR’s site.

      HYGIENE ITEMS: Due to the current COVID-19 situation, certain hygiene related items now have restrictions on purchase quantities. This is to ensure that all customers have a chance to acquire these items. No sale discounts will apply to these items regardless of the nature of the promotion.

    • AMR reserves the right to refuse or cancel any orders where a product is listed at an incorrect price or with incorrect information due to a typographical error. This can occur even when an order has been confirmed and payment made. In the event that payment has already been made, AMR will immediately credit the amounts charged.
    • This site is owned and controlled by AMR Hair & Beauty Supplies Pty Ltd. All operations and content have been Trademarked and copyrighted. All text, site design, logos, images etc are the exclusive property of AMR and cannot be reproduced, modified, copied, uploaded etc for any purposes, unless specified in writing, signed by AMR Hair & Beauty Supplies Pty Ltd.

      Any unlawful use of material from this site may breach any copyright, trademark or other related laws and may result in criminal charges.

    • AMR is not liable for any losses or damages incurred as a result of the use of this website or any website linked to or from this website.
    • Professional use only products such as bleach, peroxide, colourants, and wax products are to be used by qualified beauty professionals only. You fully understand the potential risks and side effects associated with professional products. All products are to be used in accordance with the product manufacturer’s guidelines. 

      No responsibility will be accepted for the misuse, incorrect selection or recommendation of product by AMR staff. Should unfavourable effects happen to yourself, you acknowledge that AMR and its staff are not liable for any restoration and/or maintenance of the result of your chosen product.

    • Receipt of order confirmation does not represent our acceptance of your order, and it does not confirm our offer to sell. AMR reserves the right to accept or decline an order, for any reason, even if Order Confirmation has been sent.

      AMR has the right to supply less than the ordered quantity, without providing notice, even if Order Confirmation has been sent. Your payment will be adjusted accordingly to the amended total.

      Order must obtain pre-approval with an acceptable method of payment prior to shipping. AMR reserves the right to request additional verifications and information before accepting any order.

    • This Agreement shall be governed, construed, and enforced in accordance with English Law without regard to its conflict of laws rules.
    • AMR can, at its sole discretion, adjust exclusions at any time. For a list of current exclusions refer to the promotion’s terms and conditions, the product detail page. Only one coupon per order can be used at any one time.
    • If you wish to cancel your order, we will be happy to accommodate only if the order has not been picked and/or shipped. In the case that your order has been picked and/or shipped there will be a 20% restocking fee.

      AMR reserves the right to refuse order cancellation, or a cancellation fee will be charged equal to the actual cost of shipping to and from the original order destination, in the event that the order has already been dispatched, and only if we are able to request the return of the package from the courier company.

    • (Input once we know payment methods)

    • All shipments are made with Express Couriers or Postage Services. Freight charges are stated within the Shipping Page and may change without notice.

      Orders placed after midday will be despatched the following business day. If there is a problem with your order and we cannot fill it within this time frame, AMR will contact you using the

      contact details that were provided in the ordering process. Please ensure that all details provided are up to date and current. 

      All delivery times stated on this site are estimated times only and may vary. AMR will not be held liable for any late deliveries or any losses, damages, expenses, charges, or costs that may arise from the late delivery.

      On delivery, all orders require a signature before release of order. If you would like your parcel to be delivered without a signature, leave a special message in the ordering process. In this instance, AMR will not be held responsible for any theft, loss or damage that may occur once delivery has been made by shipping provider and all responsibility from the point of delivery will be passed on to you.

      Once the order has been released, you are responsible to check the order and inform AMR of any damages or faults within 2 working days.

      Orders will be delivered to the Shipping Address that is stated in the Order Process. Please check this information is correct, as AMR will take no responsibility for delivery to an incorrect address and/or any losses that may occur as a result.

    • If you are not home at time of delivery and wish to have your item left in a safe spot, you must select the ‘Authority to Leave’ option.In the event that you are not home and items are returned to depot, AMR reserves the right to on-charge additional freight costs incurred for the re-delivery of goods.Selecting this option ensures that you are aware of this. (Input same day delivery if we do it)

    • Our website may contain links to other websites. Once you have selected these links to leave our website, does not have any control over these other websites.

      We cannot be responsible for your privacy of any personal information provided whilst visiting these websites. These sites are not protected by the terms and conditions of

      This document only addresses activities from servers and does not cover the terms and conditions of other sites, or of companies that does not own or control, or the actions of people that does not employ or manage.

      It is highly recommended that you refer to the terms and conditions of any website you visit. This also includes links to social media such as but not limited to Facebook, Twitter, YouTube and Pinterest.

    • If you access this site, via an application through mobile phone or tablet (an iPhone Application, for example), all terms and conditions stated on this page will apply. This application is currently free of charge; however, your carrier’s rates and fees will still apply.
    • Any personal information that you provide in any content submitted when using our website interactive services like blogs, ratings/reviews and your products recommendations may be displayed on, so please consider this before submitting any such content. Please don’t submit any information that you don’t want the whole world to know!
    • participate in influencer marketing and accept no liability for variations in colours/results showcased on social media platforms, due to filters influencers may use on their imagery. If you need help selecting the right products for you, please email one of our experts at “xxx” and we will be happy to help.
  • If you wish to contact us regarding a complaint, please email our customer service team on ‘xxx’ and we will be able to assist you. We aim to reply to all complaints within 48 hours, however this excluded weekends and bank holidays.

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